E230 Privacy Policy — How We Protect Your Information
Your privacy is not something we take lightly. Find out exactly what data we collect, why we collect it, and how e230 keeps it secure at all times.
What information is collected when you register?
When you register and use the e230 platform, we collect several categories of information to keep our services running securely and efficiently. Below are the types of information involved:
- Account information — full name, email address, phone number, date of birth, and encrypted password. This information is required for account registration and identity verification.
- Device and browser information — device type, operating system, browser version, IP address, and general location data. This helps us detect suspicious activity and improve platform compatibility.
- Payment information — preferred payment methods, transaction records, and deposit or withdrawal history in MYR (RM). We do not store credit or debit card numbers directly — all financial transactions are processed through secure, certified third-party payment processors.
- Cookies and tracking data — session logs, language preferences, favourite games, and in-platform browsing behaviour. This data is used to personalise your experience.
- Usage data — betting history, gameplay activity, session duration, and any feedback you submit through the platform.
All of this information is collected only for legitimate purposes, as clearly stated in this policy.
What is your information actually used for?
E230 uses the information collected solely for the following purposes, and nothing beyond that:
- Processing account registration, login, and user identity verification.
- Processing deposits, withdrawals, and financial transactions in MYR (RM) accurately and securely.
- Personalising the user experience based on preferences and gaming history.
- Sending important notifications about your account, promotions, or platform updates via email or in-app notifications.
- Detecting and preventing fraud, money laundering, and any illegal activity involving the e230 platform.
- Complying with legal requirements, regulatory obligations, and lawful requests from authorities.
- Improving service quality and developing new features based on anonymised usage data analysis.
We do not use your data for third-party advertising unrelated to e230's services.
Cookies and tracking — what's actually happening behind the scenes?
The e230 platform uses cookies and similar tracking technologies to enhance functionality and user experience. There are several types of cookies in use:
- Session cookies — active only while you are using the platform and automatically cleared when you close your browser. This keeps your login session secure and uninterrupted.
- Preference cookies — saves settings such as interface language and display preferences for a more convenient experience on future visits.
- Analytics cookies — helps us understand how users interact with the platform so we can make continuous improvements.
You can manage or disable cookies through your browser settings. Please note, however, that disabling certain cookies may affect the functionality of some parts of the platform.
Where is your data stored, and how secure is it?
All e230 user data is stored on servers secured with industry-grade SSL encryption. Database access is restricted to personnel who have passed rigorous security screening, and every access is logged for audit purposes.
User passwords are never stored in plain text — they are run through a cryptographic hashing algorithm before being saved. Even in the unlikely event of a data breach, your original password cannot be recovered by any party.
E230 also conducts regular security audits and keeps its data protection systems up to date against the latest cyber threats. We take every report of a potential security vulnerability seriously.
Does e230 share your data with any external parties?
E230 does not sell, rent, or trade users' personal information to any third party for commercial purposes. However, in the following limited circumstances, data sharing may occur:
- Payment processors — transaction details are shared with licensed and authorised payment processors to facilitate secure processing of RM deposits and withdrawals.
- Legal requirements — e230 may be required to disclose user information to law enforcement or regulatory authorities where there is a valid court order or financial crime investigation.
- Technical service providers — cloud infrastructure providers and hosting service vendors may process user data as part of platform operations. All such providers are bound by strict confidentiality agreements.
In all of the above cases, information disclosure is limited to what is strictly necessary and subject to appropriate safeguards.
Your rights as a user — what can you request?
As a registered e230 user, you have the following rights regarding your personal data:
You have the right to request a copy of the personal information we hold in relation to your account.
If your information is inaccurate or outdated, you may request a correction via your account settings or through customer support.
You may request the deletion of your account and associated data, subject to applicable legal retention requirements.
To submit any request regarding your privacy rights, please contact the e230 support team by email at [email protected] or visit the FAQ for further guidance.
What if this policy changes — and who should you contact?
E230 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or technological developments. When material changes occur, we will notify users via in-platform notifications or their registered email at least seven (7) days before the changes take effect.
Continued use of the e230 platform after the effective date of any changes constitutes acceptance of the updated policy. We encourage you to review this page periodically.
If you have any questions, concerns, or complaints regarding this privacy policy or how e230 handles your data, our team is here to help:
- Support email: [email protected]
- Help page: e230 FAQ
This policy applies to all users accessing the e230 platform from Malaysia. Effective date: 2026.
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